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Privacy Policy

Effective Date: November 15, 2023

This Privacy Policy describes how EKDANTAYA SKINCARE PRIVATE LIMITED collects, uses, and discloses your personal information when you visit our website or make a purchase from our site.

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Information We Collect

We collect personal information that you provide to us, device information, and order information.

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How We Use Information

We use your information to provide services, process orders, and communicate with you.

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Information Sharing

We share information with service providers only as necessary to provide our services.

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Your Rights

You have rights to access, correct, or delete your personal information.

1. Information We Collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site.

1.1 Personal Information We Collect Directly

When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including:

  • Your name
  • Billing and shipping addresses
  • Payment information (including credit card numbers, PayPal information)
  • Email address
  • Phone number
  • Order history and preferences

1.2 Device Information

We collect device information using the following technologies:

  • Cookies: Data files placed on your device that often include an anonymous unique identifier.
  • Log files: Track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • Web beacons, tags, and pixels: Electronic files used to record information about how you browse the Site.

2. How We Use Your Personal Information

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

  • Communicate with you
  • Screen our orders for potential risk or fraud
  • When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services
  • Improve and optimize our Site
  • Understand customer preferences and shopping behavior

2.1 Marketing Communications

If you have subscribed to our newsletter or marketing emails, we will send you marketing communications about our products, services, and promotions. You can opt-out of receiving these communications at any time by clicking the "unsubscribe" link in any email or by contacting us directly.

3. Sharing Your Personal Information

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example:

  • Payment processors: We use Razorpay/Stripe/PayPal to process payments.
  • Shipping providers: We share information with shipping companies like FedEx, DHL, or local courier services to deliver your orders.
  • Analytics providers: We use Google Analytics to help us understand how our customers use the Site.
  • Marketing platforms: We may share information with email marketing services like Mailchimp.

We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

4. Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. We retain personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Customer order information is typically retained for a period of 7 years to comply with tax and financial reporting requirements.

5. Your Rights

If you are a resident of certain jurisdictions, you have rights regarding your personal information. These may include:

  • Access: You have the right to access personal information we hold about you.
  • Correction: You have the right to correct inaccurate personal information.
  • Deletion: You have the right to request deletion of your personal information.
  • Portability: You may request a copy of your personal information in a structured, machine-readable format.
  • Objection: You may object to our processing of your personal information.
  • Withdraw Consent: Where we rely on consent to process your personal information, you may withdraw that consent.

To exercise any of these rights, please contact us through the contact information below.

6. Cookies

We use cookies and similar tracking technologies to track the activity on our Site and hold certain information. Cookies are files with small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

Types of Cookies We Use

Cookie Type Purpose Duration
Essential Cookies Required for site functionality, cart operations, and checkout process Session / Persistent
Analytics Cookies Help us understand how visitors interact with our website Up to 2 years
Marketing Cookies Used to track visitors across websites for targeted advertising Up to 1 year
Preference Cookies Remember your preferences (language, location, etc.) Up to 1 year

7. Data Security

We implement appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our Site is at your own risk.

We use SSL (Secure Socket Layer) encryption for all data transmissions on our website, and we store personal information on secure servers with restricted access.

8. Children's Privacy

Our Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.

9. Changes to This Privacy Policy

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top.

We will let you know via email and/or a prominent notice on our Site, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy.

10. International Data Transfers

Your information, including Personal Information, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside India and choose to provide information to us, please note that we transfer the data, including Personal Information, to India and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

11. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at privacy@ekdantayaskincare.com or by mail using the details provided below:

Data Protection Officer

EKDANTAYA SKINCARE PRIVATE LIMITED

123 Wellness Street, Mumbai, Maharashtra 400001

India

Email: privacy@ekdantayaskincare.com

Phone: +91 22 1234 5678

If you are not satisfied with our response to your complaint, you have the right to lodge a complaint with your local data protection authority.

Your Consent

By using our site, you consent to our website's privacy policy.

This policy was last updated on: November 15, 2023

EKDANTAYA

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